The Prime Minister, Shri Narendra Modi, today chaired his thirteenth interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation. In the beginning, the Prime Minister reviewed the progress towards handling and resolution of consumer grievances. He asked the concerned officials about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues. The Prime Minister was informed about...
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